Perspectives.
Now, it’s been 10 days since my last email after 2 years of non-stop dailies. Was on a trip in India with a client and it brought some perspective (besides the jetlag that really messed up my rhythm 🙃). It brought perspective about the level of impact. The scale of impact. Here’s a shift in my practice. From a perspective of one, to a perspective of one who leads. A small firm. A small business. If you’re running one of these you’re at a disadvantage. Or are you?? I’d argue that running a…
Going in blind
How do you get to the 4 questions to figure out where you are in the mind of your prospect? With an empty mind. Without previous judgement, Without a solution. Without being in solution-mode (ready to fix the problem on the spot). You go in blind, as in a blind-date. To listen. To see if there’s a fit. To understand if/how you can help. To say No when it feels like a No. That’s your gift: knowing you’re in control. To help.
Opening minds
If you’re not the big player in your space, you can still get a great deal of the place. Once you figure out what you’re really good at, and what only you can do for your customers —what you do different in your market— you can challenge the big ones on your turf. It’ll catch them off-guard. They won’t know how to (quickly) react. And they’ll panic in some way. But that’s the fun part —seeing them like “WTF!” What’s better: you’ll be reaching their customers. But you’re not there to win….
Question 1 before your new year’s resolution
Do you sell problems? Because, if you’re selling solutions… does that mean your competitors are selling problems? Can you make a strong statement of one thing you do that your competitors and alternatives to you won’t/can’t make? Here’s the thing Your market is being offered solutions, strategic goals, planning, innovative, out-of-the-box-thinking, alignment, hacks, scale-ups, the-best-of, etc. Stop adding to the noise. 🙂
Confusing what they want with what they want.
Most often, your customers will come to you asking for something specific. Sure, they might be right. And sure (as seen somewhere on linkedin), “they (customers) don’t ask for outcomes, they ask for capabilities”. 🤷 The thing is They’re most likely wrong on what the specific thing they ask for is the proper one to apply. They’re (mostly) self-and-mis-diagnosed. When they ask for “capabilities”, they treat and pay for what they procure as commodities. Highly replaceable. The risk is on them…
Finding the fit
How do you know your prospect is the right fit? If you were asked who’s that you serve? What would you reply? Now, the important question: How do you know? AKA what are the criteria you use. How would anyone else who’s not you know?
Compete on price
You must have heard “Compete on everything, just not on price”. Try competing on price. The higher price. What would you need to do to go on with the higher price, get the gig, and delight your customers? To make you go and say “I’m the most expensive option” and not feel afraid of “losing” the job? To figure out how you could do this, you first need to figure out what your customer values (what’s really important for them). A hint: it won’t be about what your deliverable is, or about your…
To compete on the highest price
To do this, you need to stop thinking inwards. It’s got nothing to do with your costs, your efforts, with how much sacrifice you put into. It has nothing to do with how much you think it’s worth. It’s got nothing to do with your pocket. It’s all about your customers. About their situations. What they value. And with their pockets. If it’s worth to them, they’ll find the way. And it’s them who define what expensive is. Not you. 🙂
4 things you want to ask.
To have advantage in a sales conversation. you’d wanna ask 4 things: What’s the new status in the future when everything’s going amazing. What’s the reason behind the specific solution they’re after. What’s the urgency of doing it NOW, and not in a year. What’s the reason for them to be even talking to you. Getting the answers to these questions will let you know where you stand —in the mind of your decision-maker, in the process, and compared to the alternatives.
Are you challenging your customers?
Challenging your customers to think bigger/bolder than what they do/expect is the main driver to create greater impact. If you move them from mainly budgeting to creating, the scales shift. You raise the stakes. You raise their rewards. And they way you can price.