Everything is sales.
You heard that right. Everything is sales. But doing sales is not (necessarily) selling. It’s helping to buy.
Not being the expert
Not behaving like the expert can take many forms. One of them: trying to avoid pushback, arguments, or resistance in your relationship with clients. It can hurt you more than help. You can be in the order-taking business, if you prefer. And that’s fine. The impact that comes from it, though, will be smaller. You can be in the service business, where your impact will be higher. Or you can be in the transformation business, and help them achieve the potential your customers have. How you want…
Teach the game in verse
Friend-of-the-list and daily emailer Kevin Freidberg sent this message “Teach the game in reverse”. And I read “Teach the game in verse”, which also makes absolute sense, since his writing sounds like that to me (do go check him out). You can think of how you share your thinking in a sense of poetry —verse. Trying (to see) that will push you into some boundaries: space, time, ideas. This will get to be more on point on what you wanna say. And without the need to fill in the things with tons…
Your job is to be an orange
“While the client always wants to level the playing field and compare “apples to apples,” your job is to be an orange. Do everything you can to show why you’re different.” Tim Williams Be the orange when they’re trying to compare apples. Be a square showing your edge, in a world full of circles. When they’re waiting for you to convince them, show them the way they can do best —even if that means it’s not you who does the gig. When they’re waiting for more of the same, bring the surprise. And…
Getting Paid for Years
Internet connection problems. So here’s a great article by Tim Williams on the same subject of expertise. 🙂 Getting Paid for Years – Ignition Group.
If I do a job in 30 minutes…
“If I do a job in 30 minutes it’s because I spent 10 years learning how to do that in 30 minutes. You owe me for the years, not the minutes.” Nonsense. This whole argument assumes that to know something, it’s about the effort you put on. About the time you “spent” in learning the thing. How much it meant, in terms of effort, for you to do something. It takes that if something feels as simple as breathing to you, but not for others, it shouldn’t be valuable. Or that for it to be valuable, you…
Defining an enemy
Here’s another example of the downside of “choosing an enemy”: introducing animosity. Fabian Geyrhalter Do you want to rally people up? Or to get them ready to war? One is about moving forward, the other, about winning/losing.
Don’t choose an enemy
Some say “You need to choose an enemy. This way you and yours will rally together and will make your brand meaningful. ‘Look at Patagonia. They fight climate change.'” Well intended. But bullshit. Patagonia is not focused on defeating climate change. Ryan Gellert, Patagonia CEO, sustains “We must use all the tools at our disposal to secure a safer, more just future.” A future. Opportunities… The difference between those 2 is simple. Fighting is built on a narrative of threats. This is a…
Being the expert
Even if you don’t see yourself as THE expert, or the authority to be listened to in the work you do with your clients, THEY DO. Doing what they need might not be the best way to approach things. Doing what you want might not be either. Doing what they tell you is for sure a recipe for dissatisfaction. Here’s why While they’re experts in their business and at what they do, they’re not (in 99,9999% of cases) experts at what you do. If you don’t get to ask the right questions. If you only follow…
The focus of transactional
It’s all about deciding —yes, making a choice where you have the power— where the focus of your business is. Short-term v long-term Serving v service What is v What could be It’s all about the potential (what your customers can realize. How they can thrive) you see. Then you’ll focus on what really matters to you.