Don’t speak
“Don’t speak, I know just what you’re sayin’So please stop explainin'”Don’t Speak – No Doubt When you’re in a sales conversation, stop talking. Start listening. Probe with questions. It’s not about your reasons. About your product. About you. It’s about vetting if there’s a fit (a set of, actually) between your prospect and your business. If you can help them. And if they want the kind of help you give. More explaining won’t do it. More listening will.
Yield and Concede
A school of thought on sales has this principle: “For you to win in a negotiation, you need to be ready to yield and concede”. Bullshit. You don’t. You can always walk away. The only thing customers have: money. The thing that only you and your business have: your expertise. Money is fungible / exchangeable. Your expertise and what you bring to the table, isn’t.
Would you like fries with it?
Doing what your customers say they need you to do without a proper diagnosis from your side is asking that question. It’s leaning into taking orders and leave all the responsibility (and risk) on them. So when things go south “they got what they asked for”. And to get those things done (what they say they need), you’ll compete with LLMs and AI, amongst other who “do” the same. Start with a diagnosis. That’s one of the first indicators you’re the expert.
Whose advice to follow when pricing?
Your cost specialist can’t do your pricing. They’re focused on costs. Price is focused on value (on how to capture the most of it). Costs look into the business. Pricing looks into the customer. Into what’s important and acceptable for them. From their perspective, with their money, with their needs. Not with what you think it’d be “fair” to you. Which focus are you taking? 🙂
What would you say to this?
“Money is not a problem.” What would your reaction be and what would you for your customer? How would you structure your work to be? What would your work represent? What would it focus on?
“The price is too high”
Because most times “Money is not a problem” gets ignored. A client’s sales team got told by their customer that money is not a problem, and that the solution required can be whatever it needs to be (aka no budget constraints). The reply? “You’ll have this, and this, and this. But I think the price is too high… here’s a 25% discount.” My eyes couldn’t believe what they were hearing (yup, even my brain made short circuit 🙃). There was this disconnect between a blank cheque for their…
You can’t decide for your customer
“[You] have been taught that somehow the value of what you produce has to do with the time it took you to do something –it never has, and it never will.” Time’s Up | Paul Dunn & Ron Baker. The time, or the effort, or your costs. They are not why your customers should (and would) pay for what you offer. It’s about what they get. And what they get, at the end of it all, is the perception of what they get. You can’t decide for them what’s valuable. You can’t “educate” them on what’s valuable….
Just a fling
“It’s just a fling” A fling is something sporadic, occasional and with no prospect of something in the future. A fling, though, wouldn’t be called a transaction. Just a thing of the moment. Easily exchanged. Easily forgettable. Your business? Is it a fling for your customers? Or are they actually invested in making it a thing? Because depending on what it is that they see, you could start talking on loyalty.
Keeping things safe
Nobody move. Things are just working. Play it safe. While keeping it safe might feel right the way to go, it is also a call to deflect from innovating and taking new risks. On how things that worked for a (long) time are still delivering some results… but not taking head on what could be next. Falling into best practices, rather than practicing. And getting too comfortable with how you’re running things —that will terrify you to risk any of it. Here’s the thing Better to get disruption from…
Not all of your clients
Not all of them will follow your advice. And that’s ok. It’s their prerogative. And as such, it’s not your responsibility either. You can only help the ones who let you help. And to find these ones, you need qualifying. Choose wisely.
