Types of sausage
The sausage is a metaphor for what your customers want: the outcome, the transformation. Here are a few types of sausage: Increasing revenue Decreasing delays Improving message clarity Enabling their sales to better fits Streamlining their ops Accessing new markets Expanding the brand presence Being the top-of-mind choice in new business Take a bigger share of the market Keeping better track of their processes Improving their new product launches Increased revenues or profitability Faster…
Revisiting pricing studies. A trend to see.
Digging deeper into more sources and resources of that McKinsey study re: how your best chances at improving your profit rest more on changing how you price than looking for higher volumes or cost efficiency, I ran into this graph presented (and visiting a more updated version of that report in 2016) by Tim Williams, pricing specialist. You can check out his full presentation (40 min —you’ll find this explanation within the first minute) on this here. The trend to see. On the first study…
It’s a sign
Your price is the representation of your brand. One of the touchpoints your business has that is the simpler to understand is price. If you can’t articulate what’s the relationship between your price and the value your customers seek, that’s a sign. A sign for you to work on making that relationship a no-brainer in terms of understanding. If you can’t command an uncommon price, you have a me-too (common) offering.
It’s a year from now… (cont.)
Next time you’re on a sales conversation with a prospect, ask them this: “It’s a year from now. We’re having coffee together and you’re happy. What has happened in your business in that year for you to be happy?” [Now you don’t say a word. Embrace silence. Bite your tongue if you need to. :)] This question will push them to think. And you need to give them space to do that. If you talk, you take it away from them. When they talk, they’ll give you A TON of valuable information to start seeing…
Approaching pricing different
The one thing that can drive a higher impact in your business is your price. From all things, increasing your price (and charging differently) can improve the way your business does. There’s this McKinsey study from 20 years ago —yeah, that far back— where they show that a 1% increase in the price, would generate 8% increase in operating profits. Way larger of an increase if you’d get to improve your costs in the same 1%. Yet, the question remains in: what are you doing to price different —if…
The importance of your insight
When you have prospects trying to figure out whether or not buying from you, the main thing that will make you stand out is how you see your market. Here’s a simple way to start. The rest of players see [the category] this way: your view of what goes on with the others. I (or we, if it’s REALLY more than you) see it like this: how you do —not how you’d want it to be in a future, but how you do things NOW. Putting this in the simplest terms you can, will give you a strength on how you say it,…
How’s that going?
Have you ever done work for free? If so, how did it go for you? Did you get what you were excpecting at the beginning of the engagement? Quite curious on that one. 🙂
It’s not about growth
Pricing is not about growth. It’s about profit. About getting the maximal monetary amount your customer is WILLING to pay. BUT, also, it’s about profit AFTER bringing your customer to a better place. If you don’t get this one principle clear, any pricing you’ll try won’t last.
Solution-mode Off
When you approach your sales conversations without trying to find a solution in the very moment, you find yourself listening to understand. To understand HOW you could help your prospect get what they want. And to KNOW what they REALLY want, you need to listen. And deactivate your solution mode. It requires you to not be the expert (in an expertise-based business, right? 🤯). It requires you to lead the conversation to help your client (and yourself) gain clarity. Blair Enns calls it the…
Your price is arbitrary
Price, at the end of it all, is related to what the customer gets in return. It’s the acceptable amount of money they decide to pay in exchange for something. If you, as a customer, decide that this thing is important to you, and that the monetary value of it is X, you’ll be happy to pay anything less than X. “This seems like an arbitrary number.” And it is. Like anything else you’ll find in the world. It’s an arbitrary (made up) number, that comes from the mind of your customer.