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The first interactions with your clients are the ones that last. I mean, real interactions. After the honeymoon phase. The behaviors that you tolerate are the ones that get reinforced (aka building a culture). If they get always discounts, they assume discounting is the culture. If they get abusive, they assume they can go on with abuse. The good thing is that boundaries (setting them, and respect them) are on you. Keeping your boundaries doesn’t need the other person for anything to do. It’s you. And you have the power. You can always walk away.
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