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You don’t empower people: employees, customers, trainees, interns… To empower them implies you can dis-empower them. That you can take any power, agency or determination they have from them. And that’s not in your control —at all. What you can do is help them feel empowered. You can foster their sense of agency, responsibility, decision-making, and more. Empowerment comes from within. Like an elephant that doesn’t move from the ridiculous small chain because they were taught they didn’t have any power, and reminded with violence that the chain was stronger than them. Just like that, your job is to help them see it’s easy for them to break off from it. When they do, they’ll be unstoppable. And so will you. |