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Charles – “If I spend too little time to fix some error / bug, I can’t charge 2000 euros. It’s too expensive.“ Joe – So would you rather spend MORE time to appear “busy” (and lie to your customer) than having them working again as fast as they can? Charles – … 😶 There’s this misconception that more effort = better results. That more time = better work. That more = better. And if you don’t comply with those conditions, you can’t charge “big” money. That it’s not fair. Be open to this idea: You don’t get to define what expensive / fair / just / proportionate / risky is in behalf of your customer. It’s them who define that. It’s your job to give them the right context to help them make the best-informed decision. Help them. |