If you’re running a customer satisfaction or customer service-driven business, how many people with a background in hospitality have you had involved in it?
Or how many of your people (or yourself if you run a solo biz) have been involved with hospitality?
Here’s the thing.
Seeing things through a hospitality lens shifts the way you think and act towards your customers.
It goes
- Beyond customers, guests.
- What’s the minimum, going the extra mile.
- Thinking ahead of them, not to what they need, but what they want.
You learn to see (and know) what makes people tick.