Talking to a person is the new luxury.
And that’s the worst business decision made by most companies.
While tech is essential to our everyday lives, getting to use it for the sakes of “efficiency” is off focus.
Isn’t it abhorrently bad (annoying and frustrating) that when you try to find some answer to a question you have… you end up “talking” to a bot that loops you into a never ending non-sense cycle of same, flat answers?
If businesses were really customer-centered, wouldn’t they try to make their customers lives easier?
Instead, in looking for what’s best for themselves, they despite the ones who pay. And that is no sustainable business.
At the end of it all, you can get tech to help. Yet, when push comes to shove…
People need people.