Internal clients. Not.

There’s no such thing as internal customers.

A client is someone who pays in exchange for a service/product.

A client is considered one who can make your business profitable via their money.

For a business to be profitable (and create impact), it needs to be exclusive: to focus on the group that can build profit and exclude the ones who don’t (for a bad fit, incapability to satisfy their needs, not enough acquisition power, etc.)

And the most important thing about a client/customer and a provider relationship: the capacity to say no.

Can the “internal” client say no to your offerings?

Can you say no and withhold your offerings to an internal client?

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